Largely taken from the book of the same title.
Table of Contents
One Minute Manager
- If a problem exists without a solution, it’s just a complaint
- The Number 1 motivator is feedback on results
- Don’t let annoyances build address early to stop it building
- Build people up don’t tear them down
- Be tougher then supportive (not the other way around)
- Create a team of partners
One Minute Praising
- Praise people as soon as possible & be specific with that praise
- Tell people how good you feel about it and how it helps (give them context)
- Pause so people can absorb what you have said
- Encourage them to do more of the same
- Make it clear you have confidence in them and support their success
One minute redirect (if a mistake or improvement is needed)
- Re-direct as soon as possible
- Confirm the facts and review the issue – be specific
- Express how you feel and what the impact is
- Pause and give time for reflection
- Let them know they are better than their mistake and that you think well of them as a person
- Remind them that you have confidence and trust in them
- Realize when the re-redirect is over